Shipping
Delivery Area
We currently ship to addresses within Denmark.
If shipping to other countries is available, this will be indicated at checkout.
Delivery Time
The estimated delivery time is normally 1–3 business days unless otherwise stated on the product page or at checkout.
During periods of high demand, promotional campaigns, public holidays, or delays caused by the shipping carrier, delivery times may be longer.
Shipping Carriers
We offer delivery through one of the following shipping providers:
The available shipping method and shipping cost will be displayed at checkout and depend on your selected delivery option.
Once your order has been dispatched, you will receive an email containing delivery information and a tracking number.
Uncollected Parcels
If a parcel is not collected from a parcel shop, parcel locker, or similar collection point and is therefore returned to us, this will not automatically be considered a valid cancellation of the purchase.
If you wish to cancel your purchase, you must clearly notify us and follow our return procedure via our Return Portal:
Return Portal
For uncollected parcels, we reserve the right to charge an amount corresponding to our actual costs for return shipping and handling, unless otherwise required by mandatory law.
Risk of Loss
The risk of loss or damage to the goods passes to you once the goods have been delivered to you or to a person designated by you.
If your order is damaged or lost during transportation, please contact us as soon as possible so that we can assist in investigating the matter.
When returning goods, you are responsible for the item until it has been received by us. We therefore recommend that you return items securely packaged and with tracking.
If you wish to cancel your purchase, please follow our return procedure via the Return Portal:
Return Portal: [Insert link to Return Portal]
Right of Withdrawal
As a consumer, you generally have the right to cancel your purchase within 14 days when shopping on marque.dk.
The cancellation period expires 14 days after the day on which you, or a third party designated by you, receives the goods.
If you have ordered multiple items in a single order that are delivered separately, the cancellation period expires 14 days after receipt of the final item.
To exercise your right of withdrawal, you must notify us clearly before the cancellation period expires that you wish to cancel the purchase.
Returns must be initiated through our Return Portal:
Return Portal
You cannot exercise your right of withdrawal simply by refusing delivery or failing to collect the parcel without also clearly informing us that you wish to cancel the purchase.
Returns via the Return Portal
All returns must be registered through our Return Portal:
Return Portal
Once you have informed us that you wish to cancel your purchase, the goods must be returned without undue delay and no later than 14 days after notifying us of your decision.
The goods must be returned to the return address provided in the Return Portal.
You are responsible for the cost of return shipping unless otherwise agreed or unless the return concerns a justified complaint or an incorrect delivery.
We do not accept parcels sent cash on delivery (COD) or parcels sent without prior agreement.
Return Costs
As a general rule, customers are responsible for the cost of returning goods when exercising their right of withdrawal.
If you are unsure about the return process, or if special circumstances apply to your order, you are welcome to contact us in advance at:
Contact@Marque.dk
We will be happy to help find the most suitable solution.
In the event of a valid complaint or incorrect delivery, we will cover reasonable return shipping costs.
All returns must be registered through our Return Portal:
Return Portal
Condition of Returned Goods
You may inspect and try on the goods in the same way as you would be permitted to do in a physical retail store.
However, the goods must not be used beyond what is necessary to establish their nature, characteristics, and functionality.
If the goods have been handled more than necessary, you may be liable for any diminished value. This means that we may deduct an amount from your refund if the item has lost value as a result of your handling.
Examples of circumstances that may result in a reduction in value include:
- The item has been used.
- The item has been washed.
- The item has stains, marks, or damage.
- The item smells of perfume, smoke, food, or similar odours.
- The item shows clear signs of wear.
- Original packaging, labels, tags, or hangtags are missing where this affects the item's resale value.
We recommend returning the goods securely packaged and in the same condition in which you received them.
Refunds Following Cancellation
If you cancel your entire purchase, we will refund the amount paid for the goods together with delivery costs equivalent to our least expensive standard delivery option.
If you selected a delivery option that is more expensive than our standard delivery service, the additional delivery cost will not be refunded.
You are responsible for the cost of returning the goods unless the return relates to a valid complaint or an incorrect delivery.
Refunds will be made without undue delay and no later than 14 days after we have received your notification that you wish to cancel the purchase.
However, we may withhold the refund until we have received the returned goods.
The refund will be made using the same payment method used for the original transaction unless otherwise agreed.
This is carried out in accordance with applicable consumer protection legislation, including the rules governing refunds following cancellation.
Partial Returns
If you return only part of your order, we will refund the price paid for the returned item(s).
The original shipping cost will not be refunded if you keep one or more items from the same order, as the delivery service has still been performed for the part of the order you retain.
Exchanges
We do not offer direct exchanges.
If you would like a different size, colour, variant, or product, you must return your purchase through our Return Portal and then place a new order on marque.dk.
Return Portal
Return shipping costs related to cancellations and returns are generally the responsibility of the customer.
If you have any questions regarding the process, or if special circumstances apply to your order, you are welcome to contact us in advance at:
Contact@Marque.dk
Complaints and Warranty Claims
Right to Make a Complaint
When purchasing as a consumer, you are entitled to a 2-year statutory right to make a complaint in accordance with the Danish Sale of Goods Act (Købeloven).
This statutory right cannot be waived or reduced in relation to consumers.
The right to make a complaint applies to defects and faults that were present at the time of delivery or where the cause of the defect existed at the time of delivery.
A complaint may, for example, relate to:
- Manufacturing defects
- Product defects
- Incorrect items supplied
- Significant defects in materials, quality, or workmanship
- Defects not caused by ordinary wear and tear or improper use
The right to make a complaint does not cover faults, damage, or wear resulting from:
- Improper use
- Normal wear and tear
- Lack of maintenance
- Incorrect washing
- Incorrect treatment or handling
- Damage caused by the customer
How to Submit a Complaint
If you wish to make a complaint regarding a product, please contact us within a reasonable period after discovering the defect.
Contact us at:
Contact@Marque.dk
When submitting a complaint, please provide:
- Order number
- Full name
- Description of the defect
- Photographs showing the defect
- A photograph of the entire product, if relevant
Resolution of Valid Complaints
If your complaint is found to be valid, we will, depending on the circumstances, offer one of the following remedies:
- A price reduction
- A refund
In the event of a valid complaint, we will cover reasonable return shipping costs.
Product Care and Maintenance
To ensure the longest possible lifespan of your product, please follow any care instructions supplied with the product or displayed on the product itself.
We generally recommend treating all products with care and following any washing, care, or usage instructions provided.
Damage resulting from improper use, washing, treatment, or maintenance is not covered by the statutory right to make a complaint.
Personal Data
When you shop at marque.dk, we process the personal data necessary to fulfil and manage your order.
This may include:
- Name
- Address
- Email address
- Telephone number
- Payment information
- Order history
We process your personal data in accordance with applicable data protection legislation.
For more information, please see our
Cookies
marque.dk uses cookies and similar technologies for essential website functionality, analytics, marketing purposes, and improving the user experience.
Cookies required for technical functionality may be used without consent, whereas cookies used for purposes such as analytics and marketing generally require your consent.
Complaints Procedure
If, as a consumer, you wish to submit a complaint regarding your purchase, please contact us first at:
Contact@Marque.dk
We will do our best to find a satisfactory solution.
If we are unable to resolve the matter, you may submit a complaint to the Danish consumer complaints authority:
Danish Consumer Complaints Board
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
Website: www.naevneneshus.dk
If you reside in another EU country, you may also submit a complaint through the European Commission’s Online Dispute Resolution (ODR) platform.
Force Majeure
MARQUE ApS shall not be liable for delays in performance or failure to fulfil its obligations where such delay or failure results from circumstances beyond its reasonable control.
Such circumstances may include, but are not limited to:
- Strikes
- Lockouts
- Natural disasters
- Fire
- War
- Pandemics
- Government actions or restrictions
- Transport disruptions
- IT system failures
- Supplier failures
- Other similar events beyond our reasonable control
In such circumstances, our obligations shall be suspended for the duration of the event preventing performance.
Errors and Reservations
We reserve the right for:
- Typographical errors
- Pricing errors
- Out-of-stock products
- Technical errors
- Errors in product descriptions
- Changes in taxes, VAT rates, duties, or shipping costs
If an obvious error has occurred regarding pricing or product information, we reserve the right to cancel the order.
Should this occur, you will be contacted as soon as reasonably possible.
Governing Law and Jurisdiction
All purchases made through marque.dk shall be governed by and construed in accordance with Danish law.
Any disputes arising out of or in connection with purchases made through marque.dk shall be subject to the jurisdiction of the Danish courts, unless mandatory consumer protection legislation provides otherwise.
Contact Information
For questions regarding orders, returns, complaints, or these Terms & Conditions, please contact us:
MARQUE ApS
Email: Contact@marque.dk
Website: marque.dk
Return Portal
All returns, cancellations, and return requests must be registered through our Return Portal:
Return Portal
Privacy Policy
For information regarding the collection, processing, and storage of personal data, please refer to our Privacy Policy:
Cookie Policy
For information regarding our use of cookies and similar technologies, please refer to our Cookie Policy.
